Shipping policy

Effective date: 11 September 2026 Where we ship: We currently ship within the United States only. Shipping rates: Free shipping on US orders of $70 or more, calculated on your order subtotal after any discounts are applied. A flat rate of $8 applies to orders under $70. Processing time: Orders are processed and packed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 5:00 PM Arizona time begin processing the next business day. Because many items are one-of-a-kind, we pack carefully to make sure you get exactly what you ordered. Transit time: Once your order ships, it typically arrives within 3–5 business days, depending on your location. Note that this is in addition to processing time. You’ll receive a tracking number by email as soon as your order ships. Return shipping: Returns are free — we provide a prepaid label. See our Refund & Return Policy. If your item arrives damaged. Email us at hello@k1ndly.com within 14 days of delivery with your order number and photos of both the item and the box or mailer it arrived in, and please hold onto the packaging until we’ve sorted it out. See our Refund & Return Policy — we’ll work with you to make it right. If your package never arrives. If tracking stalls and your order is never marked delivered, email us at hello@k1ndly.com. If the carrier confirms the package was lost in transit, we’ll make it right with a refund or store credit — your choice. If your tracking shows delivered but the package isn’t there. Once a carrier marks a package delivered, it’s out of our hands — there’s no claim we’re able to file and no way for us to recover it. We aren’t able to refund or replace orders that tracking shows as delivered. If this happens, contact your carrier directly — your local Post Office, UPS Store, or FedEx Office. They hold the delivery record, including the GPS location and any delivery photo, and they’re the only ones who can act on it. It’s also worth checking with neighbors, your building’s office, and around entryways and side doors; packages turn up this way more often than you’d think. We’re glad to send you your order details and tracking information for anything the carrier needs. Undeliverable or returned packages. If a package comes back to us as undeliverable, unclaimed, or refused, we’ll email you. You can have it reshipped for $8, or take store credit for the item less an $8 shipping charge, covering the trip it already made. We’ll hold it for 14 days while you decide. Wrong address. Please double-check your shipping address at checkout. Orders are shipped to the address you provide, and we’re not able to reroute or refund orders sent to an address entered incorrectly.