Refund policy

Effective date: 11 September 2026 We accept returns within 14 days, and we pay for return shipping. We know buying secondhand online means trusting a photo and a set of measurements. If something doesn’t work out, send it back — we’ll email you a prepaid return label at no cost to you. How it works: Email us at hello@k1ndly.com with your order number within 14 days of delivery, or start the return from your account if you created one. We’ll send you a prepaid shipping label. Drop the package off, and once it arrives and we’ve inspected it, we’ll issue your refund as K1ndly store credit — usually within 3–5 business days of it reaching us. Refunds are issued as store credit. Your credit never expires, applies to anything in the shop, and is waiting in your account the next time you find something you love. Because our inventory is one-of-a-kind and moves quickly, store credit is what lets us offer free return shipping and a genuine change-of-mind window at all — it keeps returns sustainable for a small shop. To be returnable, an item must be: Unworn and unwashed, in the same condition you received it; Free of any new damage, alterations, odors, or pet hair; and Returned with any K1ndly tags still attached. Items that come back worn, altered, or damaged can’t be accepted, and we’ll contact you to arrange sending them back to you. Final sale items. Anything marked Final Sale in the listing — typically deeply discounted or sold as-is with disclosed flaws — can’t be returned. This is always stated clearly on the product page before you buy. A note on frequent returns. Free return shipping is something we’re genuinely glad to offer, and it works because the vast majority of returns are made in good faith. In rare cases, we reserve the right to limit or decline returns on accounts with an unusually high rate of return activity. If that ever came up, we’d reach out and talk to you first. If something is wrong on our end, you get a real refund — not credit. If your order arrives and any of the following is true, we’ll make it right with a full refund to your original payment method, a replacement where one exists, or store credit — your choice: You received the wrong item; Your item was damaged in transit; or Your item is materially not as described (a significant flaw that was not disclosed or shown in the listing). How to report it: Email hello@k1ndly.com within 14 days of delivery with your order number and clear photos of both the item and the shipping box or mailer it arrived in. Please hold onto the original packaging until we’ve resolved things — carriers sometimes ask to inspect it, and we may not be able to complete a claim without it. What isn’t a defect: Normal signs of wear consistent with a pre-owned item and disclosed in the listing, or minor color variation due to screen differences. These are still returnable under the 14-day window above — they’re just not our error. A note on fit: Every listing includes measurements, because vintage and secondhand sizing rarely matches modern labels. Checking them against something you already own is the single best way to get it right the first time. If you’re unsure, just ask us before you buy — we’re happy to measure anything again.